1-877-GO-SILENT
F.A.Q.
For help, tips and ideas, refer to our instructional PDFs:
Silend Sound System – Help eBook
Hands Free Microphone Wiring Diagram
Click the links above to view in your browser or right click and select “Save Link As…” to save the PDF to your computer.
You can also check out our YouTube channel for more tips and information!
System & Technical Questions
We have a blog post to explain just that!
No way! Our Silent Sound System™ can be used for bilingual meetings, guided tours, working with the hard of hearing, leading groups, teaching classes, watching TV in a restaurant or bar, and whatever else you can come up with!
Of course! Our systems are plug-and-play. You can use an RCA cable to connect any device you’d like.
Most of our systems handle three unique audio channels that correspond to Red, Blue, and Green lighted headphones.
10-Channel systems are also available.
Each Silent Sound System Transmitter or Mobile Transmitter connects to one audio source, such as a phone, laptop, MP3 player, or DJ mixer.
Silent Sound System Transmitters are plug-and-play using the RCA to 3.5mm audio cables provided. Simply plug the RCA end into the back of the transmitter and the 3.5mm cable into your audio device, and you’re ready to send audio to your Silent Sound System Headphones!
Silent Sound System Mobile Transmitters have the ability to connect to an audio source using Bluetooth.
Here are some examples of when to use a given number of transmitters:
1
One Silent Sound System Mobile Transmitter can be used by tour guides and yoga, dance, and fitness instructors teaching classes solo.
One Silent Sound System Transmitter can be used for people looking to have events without worrying about a noise ordinance violation, a DJ looking to offer something different for their audience, a band looking to have a silent concert, and more!
2
Two Silent Sound System Transmitters are great for dueling DJs looking to use a Silent Disco format, bilingual events, and anything else you can think of with two audio sources, like giving people multiple forms of entertainment at an event by showing a movie and playing a playlist at the same time.
Two Silent Sound System Mobile Transmitters are a good fit for fitness and yoga instructors teaching classes with a fellow instructor or tours with two tour guides.
3
Using three Silent Sound System Transmitters uses the full capability of Silent Sound System 3-Channel Headphones. Each channel lights up red, green, or blue to indicate which of the three channels is selected. Having three transmitters is a must for anyone who wants to have a traditional Silent Disco or DJ battle.
Create three separate areas in the same room by setting up a channel for each of three different activities. An electric band, a hypnotist, and a DJ could all share the stage at the same time in different areas at your next event.
4
It’s wonderful to have peace of mind. If you’ve got three Silent Sound System Transmitters and know you’re going to be using all of them regularly, grab at least one extra transmitter on the off chance you have any issues with one of your others during a gig.
More!
If you want more transmitters, we’re not going to stop you! However, if you’re looking to add more channels, ask about our 10-Channel Silent Sound System. It’s great for conferences, bars, restaurants, and more!
A fully charged headphone can be counted on for 9-12 hours of play. The lower the volume, the longer the charge lasts.
Our Silent Sound System™ headphones are durable and easy to use, making them safe for children to use with adult supervision.
Our Silent Sound System™ headphones take 2-3 hours to reach their full charge.
Yes. Click here for replacement parts. Please contact customer service if you have any questions.
With our three-channel Silent Sound System™, you don’t have to pick only one type of music. Experiment to find what’s right for you and your guests! Our Silent Sound System™ headphones will give you the best sound quality no matter what you choose!
Order & Shipping Questions
Try It Before You Buy It!
If you want to know if Silent Sound System is right for you, we recommend renting our system for a trial event.
Please read this policy in FULL prior to making a purchase!
All orders are considered final. Accepted returns will subject to a 20% restocking fee and a return shipping fee.
Manufacturer Defect:
Refunds will not be granted for issues other than manufacturer defects verified by our technicians.
All purchases with manufacturer defects must be returned within 30 days of receiving your shipment. Upon return, the equipment will be thoroughly tested and inspected. Items that are found to have no manufacturer defect will be subject to a 20% restocking fee. Items appearing used or damaged due to any fault of the customer or that were damaged during the return will incur additional shipping/handling charges.
Custom or Specialty orders:
Custom orders are ineligible for returns.
We offer free shipping, in the Continental US, through FedEx or USPS. Other services may be utilized with prior arrangement.
Yes. Please contact custom service for details.
Orders are shipped within 2-7 business days from when the order is placed, depending on custom options. Once an order ships, you will be notified by email with tracking details.
Business days are Monday through Friday. Holidays and weekends are not included and no shipments are processed on those days.
Shipping Services include USPS and FedEx.
After an order leaves our facilty, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged, a claim must be filed with the carrier. Please keep all original shipping containers and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement or reimbursement.
If an order is returned as undeliverable, a refund will be given minus the cost of shipping.
We do offer direct sales to Canada, however, shipping costs and duties/taxes are the responsibility of the customer. You will be prompted to request a shipping quote upon checkout. You must provide your postal code. We try to respond to all requests within 48 hours.
For all other countries, the best way to place an international order is by going to our eBay store, www.ebay.com/str/silentsoundsystem. Their Global Shipping Program allows us to ship to over 100+ countries, with end-to-end tracking and no surprise fees on delivery. Keep in mind, standard limits on import values do apply.
Yes, however shipping costs are the responsibility of the customer. You will be prompted to request a shipping quote upon checkout, and we try to respond to those within 48hrs.
Send us an email or give us a call as soon as you can! Include your order number, and we’ll come up with an option if we are able.
Package tracking is through UPS, Fedex, and USPS. Once a package is shipped, you can follow its delivery route using package tracking. Shipping issues need to be resolved through UPS, Fedex, and USPS. Silent Sound System does not have control over shipping issues.